Help & FAQs
💳 What payment methods do you accept?
We accept all major credit cards, PayPal, and secure online payment options.
📦 How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
🚚 Where do you ship?
We ship exclusively within the USA.
🚚 How long does shipping take?
Processing takes 2–3 business days, and delivery is 3–5 business days after dispatch.
🔄 What is your return policy?
You can return eligible items within 30 days of delivery. See our Return Policy page for details.
🔄 How do I start a return?
Visit our Start a Return page or contact us via email or live chat.
🛠 Do your products come with a warranty?
Yes, all machines come with a manufacturer’s warranty. See our Warranty & Repairs page for details.
☕ Are your coffee beans freshly roasted?
Yes, we work with trusted roasters to ensure freshness and quality.
📧 Can I change or cancel my order?
Yes, you can request changes or cancellations within 12 hours of placing your order. Contact us as soon as possible.
📦 What if my order arrives damaged?
If your order arrives damaged, contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
🔒 Is my payment information secure?
Absolutely. We use SSL encryption and trusted payment providers like PayPal to ensure your details are protected.
🏷 Do you offer discounts or promotions?
Yes! Sign up for our newsletter or check our website for current promotions and deals.
🎁 Do you sell gift cards?
Yes, we offer digital gift cards that can be used on any product in our store.
📦 Do you offer bulk or wholesale orders?
Yes, contact our support team for bulk pricing or B2B sales inquiries.
🕒 What are your customer service hours?
Our support team is available Monday–Friday, 9am–6pm EST, via email, phone, or live chat.
