Start a Return
Start a Return
We want you to be fully satisfied with your purchase from Nevovate. If you need to return an item, the process is quick and easy.
1) Check Eligibility
- Within 30 days of delivery.
- Unused, in original packaging, and in resellable condition.
- Some items (e.g., coffee beans) are non-returnable for hygiene reasons.
2) How to Start a Return
Contact us and include:
- Your order number
- Reason for return
- Photos if damaged/defective
We reply within 1–2 business days with instructions and a shipping label (if applicable).
3) Return Shipping
- Damaged/Defective: We cover return shipping.
- Change of Mind: Customer pays return shipping.
4) Refund Process
- Refund issued within 3–5 business days after inspection.
- Credited to your original payment method.
- Email confirmation when refund is processed.
Prefer an exchange? Tell us in your request — we’ll process the replacement after we receive your item.
Need help with your return?
📧 Email: contact@Nevovate.com
📞 Phone: +1 (336) 569-9633
📱 WhatsApp: +1 (336) 569-9633
💬 Live Chat: Available on our website
🕒 Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (EST) • Sat–Sun: Closed